The Path To Excellence: World Class Leadership

The Path To Excellence: World Class Leadership

by Bart Allen Berry

For the first time here, ‘Excellence’ can be understood as a validated measureable methodology with a destination that can be understood as: ‘Becoming World Class’. This is a business improvement book for everyone. Whether you are a small business, large company, head of a division, run a department or are an individual employee who simply wants better results, this book is for you.

At it’s heart, this book presents the ten statistical predictors of customer satisfaction in any customer-supplier relationship. These revealing research findings are based on more than two million satisfaction data points from many industries just like yours. If you apply these core ‘values’ in your own business operations, you will have the formula for creating excellence, strengthening your brand, and becoming much more competitive. You will find that this fresh eye-opening outlook can affect every aspect of your business for the better, no matter how large or small.

Also included is a complete audit process where you will measure how you score in these ten values and I will show you how your current score correlates so that you can calculate your current customer return and recommend rate– perhaps your most important business metric. In this book, ‘Excellence’ is defined by your customers and scoring high enough on this forty question audit will show you where you need to improve to reach ‘World Class Status’ in the eyes of your customers.

Once you have established a baseline of satisfaction metrics from your own internal audit, I will lead you through improvement processes and tools that will help you compensate for your shortcomings and reinforce your strengths. You will find the improvement process to be a very strategic approach that can guide sales and marketing, capital expenditures, technology improvements employee development and much more. If you are looking at tough business decisions read this book first and you will have a completely new logic stream that will either support or refute the choices or directions in front of you today.

Click on the link below to start downloading this free ebook:-
The Path To Excellence: World Class Leadership – 87 pages, 4.3 MB (PDF)

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Baltic Amber Handbook

Baltic Amber Handbook

by Baltic Amber Gateway

Since the ancient times Amber has been a mysterious substance – always alive and constantly changing, similar to our human existence. In a way the theory tends to lag behind the processes of nature, for a long time we felt a lack of literature on Baltic Amber. Most of the existing books written on Amber subject were dedicated to scientific research, geology or history while a short, simple and up-to-date handbook did not exist. Altruistic goal to spread the word and educate people has generously rewarded us since the process of writing this book has enriched our own knowledge and delivered a joy of creation. We hope this handbook will become a source of information not only for eternal amber admirers, but also an interesting reading for the novices.

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Baltic Amber Handbook – 154 pages, 4.63 MB (PDF)

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Why Do Good People Sometimes Do Bad Things?

Why Do Good People Sometimes Do Bad Things?

by Muel Kaptein

Why do good people sometimes do bad things in their work? This important question is addressed in this book. Drawing on many social-psychological experiments and examples from practice, a model of 7 factors is discussed in 52 short, inspiring and challenging chapters.

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Why Do Good People Sometimes Do Bad Things? – 205 pages, 393 KB (EPUB, PDF)

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Successful Stock Trading – A Guide To Profitability

Successful Stock Trading – A Guide To Profitability

by Nick Radge

Your aim is to be profitable. My aim is to help you understand how to make yourself profitable.

There may not appear to be a profound difference in the above statements, but let’s remember that the vast majority of traders, and active investors for that matter, are losers – or, at best, marginal winners. However, with a change in thinking and to the way you manage your trades, you can become a profitable trader.

It is not about how often you win but how much you win when you win and how much you lose when you lose. I will show you how to skew the numbers in your favour.

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Successful Stock Trading – A Guide To Profitability – 64 pages, 2,225 KB (PDF)

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